1. Introduction

Response, LLC (dba StayGold), operating under the trade name StayGold (“we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.stay-gold.co (the “Site”). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you: Submit a contact form (name, email address, phone number, and message) Sign up for our newsletter or email communications Inquire about our services or request a proposal

2.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information through cookies and analytics tools, including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring URL and exit pages
• Device type and operating system

We use Google Analytics to help us understand how visitors use our Site. Google Analytics collects data anonymously and reports Site usage trends. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

2.3 Cookies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. We use:

• Essential cookies: Required for the Site to function properly
• Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics)
• Preference cookies: Remember your settings and preferences

You can control cookie settings through your browser. Note that disabling certain cookies may affect Site functionality. See Section 9 for information about California residents’ rights regarding cookies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and communicate with you about our services
• Send newsletters and marketing communications (with your consent)
• Analyze Site usage and improve our website and services
• Comply with legal obligations
• Protect the security and integrity of our Site

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We may share your information with:

• Service providers: Third-party vendors who assist us in operating our Site and conducting our business (e.g., email marketing platforms, analytics providers). These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.
• Legal requirements: When required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and email correspondence are generally retained for up to three (3) years. You may request deletion of your personal information at any time (see Section 8).

6. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

8. Your Rights and Choices

8.1 Marketing Communications

You may opt out of receiving marketing emails from us at any time by clicking the ‘unsubscribe’ link in any marketing email or by contacting us at [email protected]. Please note that we may still send you non-promotional communications related to your inquiries.

8.2 Access, Correction, and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us at [email protected]. We will respond to verifiable requests within 30 days.

9. California Residents — CCPA Notice

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request details about the personal information we collect, use, disclose, and sell.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell or share personal information for cross-context behavioral advertising.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a CCPA request, contact us at [email protected]. We will verify your identity before processing your request.

10. Children’s Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Response, LLC (dba StayGold) 85 Willow St, Suite 9, New Haven, CT 06511 Email: [email protected] Website: www.stay-gold.co